Legal
Complaints
How to raise a complaint, and how we deal with it.
1. Tell us
Contact the Yandisa team on 010 502 1781 or [email protected] with your name, contact details, the service involved and what went wrong. We will acknowledge it within two working days.
2. By service
- Real estate (Yandisa Group Solutions (Pty) Ltd): if not resolved, you may approach the Property Practitioners Regulatory Authority (PPRA). The PPRA can be contacted through its website, www.theppra.org.za.
- Financial advice, insurance and investments (Fairbairn Consult (Pty) Ltd): complaints are handled under the FSP's complaints policy. Complaints contact: [email protected]. You may also lodge a complaint with Fairbairn Consult (Pty) Ltd (FSP 9328). If not resolved, you may approach the FAIS Ombud or the relevant ombud for the product. The FAIS Ombud can be contacted through its website, www.faisombud.co.za.
- Legal work: complaints about attorneys may be taken to the Legal Practice Council. The Legal Practice Council can be contacted through its website, www.lpc.org.za.
- Personal information: the Information Regulator, inforegulator.org.za.